Google yourself. Now go to either or and search for yourself. Surprised? Was the information correct, or was it totally off base?

Welcome to the new age of privacy. These sites are online information brokers, basically “people search engines.” What they do is crawl deeply into the Web and aggregate data that a simple Google or Bing search wouldn’t necessarily produce. The information is already out there, so they aren’t breaking any laws.

Many are concerned and outraged by these services. Two potential class-action suits were filed recently, though one has already been thrown out.

The anger stems from the fact that unlike many other countries, the United States lacks a general privacy law, which would cover all levels of privacy including Internet, saidThe Future of Privacy Forum co-chair and director of Shaun Dakin. The organization is a think tank seeking to advance responsible data practices.

That may be changing with two separate bills regarding Internet privacy to be introduced at the federal level. One is the “Do Not Track” bill, which would direct the Federal Trade Commission to develop a mechanism for consumers to be able to “opt out” of having their online activity tracked, stored or shared. Think of it as the digital version of the “Do Not Call” law.

The other bill would require advertising firms and Web companies to obtain users’ permission before sharing their personal information with third parties. This is related to Facebook’s plan to share personal data such as addresses and phone numbers with application developers without giving users an opportunity to opt out. Other online privacy bills are also in the works.
Shaun Dakin, an Internet privacy expert, says, though, that the major issue surrounding Internet privacy is a lack of understanding of many social networks’ privacy controls, which can be very complex. Dakin, who is founder of the Privacy Camp global series of privacy conferences, says that when you join a free social network such as Facebook, Twitter or Foursquare, you do give up a certain level of control of your personal data in order to get the benefits of that social network.

Apps are data collectors

An emerging area of concern is mobile apps, as each cell phone has a unique identification number assigned to it. This number is basically a super cookie, to use the terminology of the Internet item that tracks your browsing.

Many apps are collecting and transmitting data that can be sold to third parties to tailor ads directly to specific users. And it can’t be blocked or deleted, making it valuable to marketers. These apps aren’t sharing your name or phone number, but instead what apps you look at and how long you spend on them.

Given the complex nature of technology, how can you manage your privacy and still have an Internet presence? First, realize that we all have a digital footprint, regardless of whether we want it or not. The key is how we choose to actively manage it, says Polonetsky. You can do this by:
■ Don’t just choose “opt-in” because those settings may share more than you realize. Regularly visit the privacy settings and refine them as needed.
■ Don’t give out information unnecessarily by filling out warranty cards, applications, membership cards, etc.
■ If you don’t feel comfortable with the privacy settings on a social network, then delete your account and leave. Understand your purpose for being on the particular Web site.

There isn’t a one-stop shop for managing your information online, but there are sites you can visit. One is that of the Internet Advertising Bureau, which has a free opt-out service allowing you to turn off tracking cookies across many ad networks at There are also initiatives by Google, Microsoft and Firefox.

If you are concerned by what you find available about you online, there are paid services that “clean up” your online presence. They include Privacy Rights Clearinghouse or You can also request to opt out through Spokeo’s privacy page and have your information removed from that site.

Businesses can build trust

Business owners need to recognize that consumers are becoming more aware and concerned about their privacy and how their data is being used.

Trust and openness are keys to building and maintaining a relationship with your customers.  Having a privacy statement on your Web site outlining how and what you do with customer’s data is important. There are free privacy policy generators such as

As a special note to parents, both Polonetsky and Dakin say parents must take an active role in their children’s digital lives. You must understand the privacy settings and make sure you implement them as well as monitor them.

Often, kids know more about technology than their parents so partner with your children. It’s recommended that teens not use any tool showing the Internet their location, so no Facebook Places or Foursquare check-ins.

Before you go deleting your Facebook account and unplugging your computer from the Internet, remember you can control your digital footprint. All you have to decide is how big of a print you want.

This column was originally published in the Lexington Herald-Leader on Monday, February 28, 2011.


Knowledge is important so educate yourself. Here are some helpful links:
Center for Democracy and Technology
Shaun Dakin
Privacy Rights Clearinghouse

How do I…

Change my Facebook Privacy settings?
Remove myself from Spokeo?

breach crisis communications

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