by amvandenhurk | Mar 12, 2015 | Crisis Communications, Social Media
What is the number one thing you can do to make this year crisis free online for your organization? The answer is have a crisis communications plan where online is integrated. That is right, integrating social media into your crisis communications plan. You should not... by amvandenhurk | Aug 25, 2014 | Crisis Communications, Monday Morning Ann-Sense, Social Media, Social Media Crisis Communications
The southeast’s premier tech conference, Converge South, announced speakers for 2014. I am pleased to say that I am one of those speakers. I will be joining some smart people sharing social knowledge. Converge South is celebrating their tenth anniversary! The... by amvandenhurk | May 4, 2014 | Crisis Communications, Monday Morning Ann-Sense
So pleased to be able to share with everyone some news I’m proud about. My book, Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #Fail, received an award in the Delaware Press Association’s... by amvandenhurk | Mar 31, 2014 | Crisis Communications, Social Media, Social Media Crisis Communications
Self Magazine’s Tutu Gate, A Social Media Crisis Self Magazine learned a hard lesson recently on how to alienate and anger two vocal communities when they chose to include a young woman who is fighting brain cancer running a road race wearing a tutu in their... by amvandenhurk | Jan 12, 2014 | Crisis Communications, Monday Morning Ann-Sense, Small Business, Social Media, Social Media Crisis Communications
Prepared for a social media crisis in the New Year? Already in the past month we’ve seen Porter Airlines experience customer service meltdowns, massive customer data hacks for Target, and how one tweet ended a career in the case of Justine Sacco. These crises...