by amvandenhurk | Jan 12, 2014
Prepared for a social media crisis in the New Year? Already in the past month we’ve seen Porter Airlines experience customer service meltdowns, massive customer data hacks for Target, and how one tweet ended a career in the case of Justine Sacco. These crises... by amvandenhurk | Sep 4, 2013
The Realtime Marketing Lab is not your typical social media conference. No talking heads with PowerPoints. No social media “super stars.” Not the same old same old stuff packaged the same old way. If you attend conferences, you know what I’m talking... by amvandenhurk | May 5, 2013
I’ve a got to admit this, but I haven’t read a darn thing this week. Really. I’m pretty sure my tribes on Triberr as well as my RSS reader is busting with some good reads. I had a good reason though. I traveled to Delaware for the Delaware Press... by amvandenhurk | Apr 14, 2013
Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #Fail is now available! I’m filled with so many emotions right now. I’m both excited and scared while being relieved that it is done. The Book The title pretty... by amvandenhurk | Feb 7, 2013
Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #FAIL, is with my editors at Que. It is in the finally editing stages. It has been a journey and I’ve learned a lot during the process. It has clarified my...