by amvandenhurk | Dec 8, 2025
By Ann Marie van den Hurk, Mind The Gap Advisory Most crises don’t begin with headlines. They begin with patterns. Subtle shifts in behavior, tone, alignment, and sentiment appear long before a situation becomes visible externally. The organizations that... by amvandenhurk | Dec 26, 2016
Customer Experience Rules 2017: Mobile and AI The shift towards the customer experience continues in 2017. Small businesses need to continue to redefine the customer experience. It is paramount and allows you to compete with larger businesses for customers. Two trends...