by amvandenhurk | Dec 23, 2025
By Ann Marie van den Hurk, Mind The Gap Advisory Why the First 20 Minutes of a Crisis Decide Everything In a crisis, time does not behave normally. The first 20 minutes are where uncertainty is highest, pressure is most intense, and the cost of a bad decision is... 
by amvandenhurk | Dec 14, 2025
The Real Cost of Delay: Why Leadership Hesitation Escalates Crises By Ann Marie van den Hurk, Mind The Gap Advisory Most crises don’t escalate because of the incident. They escalate because leadership hesitates. In the first 20 minutes of a crisis, every minute has...