by amvandenhurk | Mar 31, 2014 | Crisis Communications, Social Media, Social Media Crisis Communications
Self Magazine’s Tutu Gate, A Social Media Crisis Self Magazine learned a hard lesson recently on how to alienate and anger two vocal communities when they chose to include a young woman who is fighting brain cancer running a road race wearing a tutu in their... by amvandenhurk | Jan 12, 2014 | Crisis Communications, Monday Morning Ann-Sense, Small Business, Social Media, Social Media Crisis Communications
Prepared for a social media crisis in the New Year? Already in the past month we’ve seen Porter Airlines experience customer service meltdowns, massive customer data hacks for Target, and how one tweet ended a career in the case of Justine Sacco. These crises... by amvandenhurk | Feb 7, 2013 | Crisis Communications, Social Media Crisis Communications
Social Media Crisis Communications: Preparing for, Preventing, and Surviving a Public Relations #FAIL, is with my editors at Que. It is in the finally editing stages. It has been a journey and I’ve learned a lot during the process. It has clarified my...