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What is an Online Monitoring Program?

What is an Online Monitoring Program?

Do you know the importance of an online monitoring program in maintaining an organization’s reputation? A business risks losing 22 percent of business when potential customers find one negative article on the first page of their search results. Three negative ones on...
Fake News Damages Reputations

Fake News Damages Reputations

How to prevent fake news from damaging your business reputation   It is easy to brush off all the recent talk of fake news as a folly. However, 2016 proved it could have real-world consequences. Fake news has the potential to hurt reputations of individuals,...
Responding to Negative TripAdvisor Reviews

Responding to Negative TripAdvisor Reviews

Let’s face it. Your business can’t always be loved by every customer. In responding to negative TripAdvisor reviews, there needs to be a plan in place to effectively manage the dissatisfaction. Many businesses rely on TripAdvisor or Yelp to generate new business. It...